นโยบายการคืนเงิน

Effective Date: March 1, 2026 Last Updated: October 28, 2026

At ThaiDigitalCard.com ("we," "us," or "our"), we want you to be satisfied with our service. This Refund Policy explains when and how refunds are available.

1. Our Service

ThaiDigitalCard is a third-party assistance service that helps travelers complete Thailand Digital Arrival Card (TDAC) applications. Our fee covers the review, processing, and delivery services described in our Terms of Service — it is not a government fee.

2. Full Refund — Any Time Before We File

You are entitled to a full refund at any time before we submit your TDAC to the Thai Immigration system. This includes:

• Applications we have already reviewed
• Applications we are holding until the official submission window opens, however long before your arrival you paid

To cancel, email support@thaidigitalcard.com with your application number, or write to us from your application tracking page. Ask before we file: once your TDAC has been submitted, section 3 applies.

3. No Refund — After Submission

Once your TDAC application has been submitted to the Thai Immigration system, no refund is available. This is because:

• Our service (review, error checking, formatting, submission) has been fully performed
• The Thai government system does not allow reversal of submitted applications
• Your TDAC document has been generated and delivered

4. Exceptional Circumstances

We may issue a full or partial refund outside the above policy in these cases:

• Duplicate payment: If you were charged twice for the same application
• System error: If a technical error on our end prevented your application from being processed
• Service failure: If we fail to deliver your TDAC within the processing time of your selected plan, as shown on our Pricing page and in our Terms of Service, and the delay is caused by our service, not by Thai government system issues

5. Non-Refundable Situations

After submission, refunds are not available for:

• Applications rejected by Thai Immigration due to inaccurate information you provided
• Change of travel plans after submission
• Duplicate applications submitted intentionally
• Dissatisfaction with Thai immigration policies or entry decisions
• Government system outages or maintenance beyond our control

6. How to Request a Refund

1. Email support@thaidigitalcard.com with the subject line: Refund Request — [Your Application Number]
2. Include your name, email address used for the application, and reason for the refund
3. We will review your request and respond within 48 hours

7. Refund Processing

• Approved refunds are processed within 5–10 business days
• Refunds are issued to the original payment method (credit/debit card via Stripe)
• Depending on your bank, it may take an additional 5–10 business days to appear on your statement
• Refunds are issued in USD, the original transaction currency

8. Chargebacks

If you initiate a chargeback (dispute) with your bank instead of contacting us first, we reserve the right to:

• Contest the chargeback with documentation of services rendered
• Suspend your account and any pending applications
• Decline future service

We encourage you to contact us first — we resolve most issues within 48 hours.

9. Changes to This Policy

We may update this Refund Policy from time to time. The version posted on this page at the time of your purchase applies to your transaction.

10. Contact Us

For refund inquiries:

Email: support@thaidigitalcard.com Subject line: Refund Request — [Your Application Number] Response time: Within 48 hours

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ThaiDigitalCard.com is an independent third-party service and is not affiliated with the Thai Government or any official immigration authority.