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ThaiDigitalCard

Syarat Layanan

Effective Date: March 1, 2026 Last Updated: October 28, 2026

Please read these Terms of Service ("Terms") carefully before using ThaiDigitalCard.com ("we," "us," or "our"). By accessing or using our service, you agree to be bound by these Terms.

1. Service Description

ThaiDigitalCard is an independent third-party travel document assistance service. We help travelers complete and submit Thailand Digital Arrival Card (TDAC) applications.

IMPORTANT DISCLAIMER: We are NOT affiliated with, endorsed by, or connected to the Thai Government, the Immigration Bureau of Thailand, or any official government authority. The official TDAC application is available free of charge at tdac.immigration.go.th.

2. What We Provide

Our service fee covers:

  • A simplified, user-friendly application form in multiple languages
  • Manual review of every application for errors and accuracy
  • Group application processing (up to 10 travelers per application)
  • Secure cloud backup of your approved TDAC document and QR code
  • Email delivery of your confirmed TDAC with QR code
  • Email customer support, with a reply within 24 hours
  • Processing within the timeframe of your selected tier (Standard: 24 hours, Priority: 12 hours, Ultra Premium: 4 hours)

3. What We Do NOT Guarantee

  • Entry into Thailand. The TDAC is a pre-arrival declaration. Final entry approval is at the sole discretion of Thai Immigration Officers at the border.
  • Approval of your TDAC. While we review for errors, the Thai Immigration system may reject applications for reasons beyond our control.
  • Visa advice. We provide general information only. For visa-specific questions, consult the Royal Thai Embassy or Consulate in your country.

4. Eligibility

You must be at least 18 years of age to use our service. Parents or legal guardians may submit applications on behalf of minors.

5. Accurate Information

You are responsible for providing accurate and truthful information in your application. Making false or misleading declarations on the TDAC is an offence under Thai law. We are not liable for consequences arising from inaccurate information you provide.

6. Pricing and Payment

  • All prices are displayed in USD and are inclusive of our service fee
  • Payment is processed securely through Stripe, Inc.
  • Current pricing is displayed on our Pricing page and at checkout
  • Prices may change without notice; the price at the time of your payment applies
  • Additional travelers are charged at the rate displayed during checkout

7. Processing Times

  • Standard: Processed within 24 hours
  • Priority: Processed within 12 hours
  • Ultra Premium: Processed within 4 hours

Thai Immigration accepts a TDAC only in the official submission window shortly before arrival. The processing time therefore starts at payment when your arrival is already inside that window, and otherwise when the window opens. An application paid earlier is reviewed straight away and held until then; your payment confirmation and tracking page show the date we file it.

Processing times are best-effort targets. While we meet these targets in the vast majority of cases, they are not legally binding guarantees. In the event of Thai government system outages or maintenance, processing may be delayed.

8. Refund Policy

You can cancel for a full refund at any time before we file your TDAC. Please refer to our separate Refund Policy for the full eligibility, process, and timelines.

9. Intellectual Property

All content on ThaiDigitalCard.com — including text, graphics, logos, and software — is our property or licensed to us and is protected by copyright and trademark laws. You may not reproduce, distribute, or create derivative works without our written consent.

10. Limitation of Liability

To the maximum extent permitted by law:

  • Our total liability for any claim arising from use of our service shall not exceed the amount you paid for the specific application in question
  • We are not liable for indirect, incidental, special, consequential, or punitive damages
  • We are not liable for actions taken by Thai Immigration authorities
  • We are not liable for delays caused by Thai government system outages

11. Access to Your Application

We send your confirmation, tracking link and documents to the email address you give us. You are responsible for:

  • Keeping that email account and the links we send you private
  • Notifying us immediately of any unauthorized use

12. Prohibited Uses

You agree not to:

  • Submit fraudulent or intentionally false applications
  • Use automated tools to scrape, crawl, or interact with our service
  • Attempt to gain unauthorized access to our systems
  • Use our service for any unlawful purpose
  • Resell our service without written authorization

13. Termination

We reserve the right to suspend or terminate your access to our service at any time, without notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties.

14. Governing Law

These Terms are governed by and construed in accordance with the laws of the jurisdiction in which ThaiDigitalCard operates. Any disputes shall be resolved through good-faith negotiation first, and if necessary, through binding arbitration.

15. Changes to Terms

We may modify these Terms at any time. Material changes will be posted on this page with an updated "Last Updated" date. Continued use of our service after changes constitutes acceptance of the new Terms.

16. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.

17. Contact Us

For questions about these Terms:

Email: support@thaidigitalcard.com Subject line: Terms Inquiry

ThaiDigitalCard.com is an independent third-party service and is not affiliated with the Thai Government or any official immigration authority.